Return & Refund Policy

Thank you for shopping at Mg-Mart. We strive to provide you with the best shopping experience and customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Eligibility for Returns:

• • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It should also be accompanied by the proof of purchase, such as the order confirmation or receipt.

Return Process:

• • If you would like to return an item, please contact our customer service within [number of days] days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.
  • Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a reliable shipping method with tracking to ensure the safe return of the product.

Refund:

• • Once we receive and inspect the returned item, we will notify you of the status of your refund.
  • If the returned item is in its original condition and meets our return policy requirements, we will initiate a refund to your original payment method. The refund will cover the cost of the item, excluding any shipping or handling charges.
  • Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider’s policies.

Return Shipping Costs:

• • Unless the return is due to an error on our part, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return.

Damaged or Defective Items:

• • In the event that you receive a damaged or defective item, please contact our customer service immediately. We will work with you to resolve the issue and provide a replacement or refund.

Non-Returnable Items:

• • Certain items, such as perishable goods, intimate or sanitary products, and personalized items, may not be eligible for return due to health and safety reasons. Please check the product description or contact our customer service for more information.

Please note that our return and refund policy applies to purchases made directly from Mg-Mart website. If you have made a purchase through a third-party retailer, please refer to their respective return and refund policies.

If you have any questions or concerns about our Return & Refund Policy or need assistance with a return, please contact our customer service. We are here to assist you and ensure your satisfaction with our products and services.